TWA DCS Alumni Association

We are a unique group of Trans World Airlines (TWA) management employees who flew as Directors of Customer Service (DCS) between 1970 and 1976. Originally overseeing quality in-flight service on the 747 and L-1011 widebody fleets, we later performed market segment duties on narrowbody aircraft as well.

The Seven Forty Seven

is my airplane; I shall not want another.

It maketh me to fly to strange places. It leadeth me to sleep in cramped quarters.

It soileth my suit. It leadeth me to the seats of passengers for sales sake.

Yea, though I walk through the J.F.K. baggage claim area, I will fear no evil for the P.R.R. is with me; my term pass and my pay check they comfort me.

They preparest a table before me in the presence of the flight crew; they anointest my lap with coffee; an ocean we flueth over.

Surely irate passengers will follow me all the days of my life and I will dwell in the B zone lounge forever.

Don Fleming, Class 72-1

Stay in the Loop

The DCS Alumni Association draws members from all over the world for its reunions and regional gatherings. Details and photos are posted on the Member News and Reunions pages.

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Attention MIAs

See our Name Lists page and let us know if you can locate any among our flock who we have lost contact with. We welcome news about all who share our TWA heritage and who flew as DCSs.

Keeping in Touch

Email communications supplement our website as a means of keeping in touch. With mail and printing costs continuing to rise, the e-mail option saves money and time. Please be sure we have your current e-mail address and other details. When changes occur, contact us.

Stay in touch!

If you have photos or to news to share, please contact Pam or Gary Smedile at

Pam Shropshire Smedile <[email protected]>

Gary Smedile
<[email protected]>